Privacy Policy

Introduction

Acadel operates this store and website to provide customers with a curated shopping experience. We use Shopify as our platform provider. This policy describes how personal information is collected, used, and disclosed when you visit or make a purchase from acadel.co.uk.

Personal Information We Collect

We collect information you provide directly, including your name, billing and shipping address, phone number, and email address when you place an order or create an account. We also collect financial information (payment card details, processed securely via Shopify Payments), account credentials, transaction history, customer support communications, device and browser information, and general usage patterns on our site.

How We Use Your Information

Your information is used to process and fulfil orders, send order confirmations and shipping updates, provide customer support, send marketing communications (only with your consent), improve our website and services, prevent fraud and ensure security, and comply with legal obligations.

Sharing Your Information

Information you submit to our services will be transmitted to and shared with Shopify as our platform provider, and with trusted third-party service providers (payment processors, shipping carriers, marketing partners) strictly to the extent required to deliver our service. We do not sell your personal data. Data may be transferred internationally with appropriate safeguards such as Standard Contractual Clauses for EEA/UK transfers.

Cookies

We use cookies to improve your browsing experience, remember preferences, analyse website traffic, and support targeted advertising. You can control cookie settings through your browser. Continuing to use the site after being informed of our cookie use constitutes acceptance.

Children's Data

Our services are not intended for children under the age of majority. We do not knowingly collect personal information from children.

Your Rights (UK GDPR)

Depending on your jurisdiction, you have the right to access your personal data, request correction or deletion, restrict or object to processing, receive a portable copy of your data, and opt out of targeted advertising or marketing communications. To exercise any of these rights, please contact us at contact@acadel.co.uk.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Contact

For any privacy-related queries, please contact us at contact@acadel.co.uk or write to us at 167-169 Great Portland Street, London, W1W 5PF, United Kingdom.